Terms of service
Last updated: June 17, 2025
Welcome to Patched Up! By using this website or purchasing from our store, you agree to the following terms and conditions. Please read them carefully.
This website is operated by Patched Up and powered by Shopify Inc., our secure e-commerce platform.
1. Eligibility & Use
To place an order, you must be the age of majority in your state or territory of residence or have permission from a parent or guardian.
You may not use our products for illegal or unauthorised purposes. You must not transmit malware, viruses, or harmful code. Violations will result in immediate termination of service.
2. Our Products
We do our best to display product colours and descriptions accurately. However, we cannot guarantee that your screen’s display is 100% accurate.
Products may be limited in quantity and availability. Prices, product descriptions, and offers are subject to change at any time without notice.
We reserve the right to:
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Limit or cancel orders at our discretion
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Refuse service to anyone for any reason
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Discontinue any product without notice
3. Orders & Billing
You agree to provide accurate, up-to-date billing, shipping, and contact information. If we need to change or cancel an order, we may contact you using the email or phone number provided.
We do not accept bulk orders for resale without prior written permission.
4. Returns
Please refer to our Shipping & Returns Policy for details.
We offer no-questions-asked refunds on unopened, unused patches returned within 14 days. Return postage is the customer’s responsibility.
5. Intellectual Property
All content on this site — including text, graphics, logos, product formulas, and design — is the property of Patched Up and may not be used or reproduced without permission.
6. Third-Party Tools & Links
We may provide access to optional tools or third-party links (e.g. blog platforms, shipping services, email signups). We are not responsible for third-party sites and recommend reviewing their terms before use.
7. User Content
If you send us reviews, ideas, suggestions, or feedback, we may use them without obligation to you. You agree not to submit content that is unlawful, abusive, or infringes on any third-party rights.
8. Disclaimer of Warranties & Limitation of Liability
Our patches are designed to support general wellbeing, but they are not intended to diagnose, treat, cure or prevent any disease. Always consult your healthcare provider before use if you have a medical condition, are pregnant, or take medications.
We provide the website and our products “as is” without warranties of any kind. We do not guarantee uninterrupted or error-free service. To the maximum extent permitted by law, we are not liable for damages arising from the use of our service or products.
9. Indemnification
You agree to indemnify and hold harmless Patched Up and its affiliates, staff, and partners from any claim or demand related to your breach of these Terms or violation of applicable law.
10. Governing Law
These Terms are governed by the laws of Australia.
11. Changes to These Terms
We may update these Terms from time to time. Continued use of the site after changes are posted constitutes your acceptance of those changes.
12. Contact
If you have any questions, contact us at: