Shipping and Returns

Shipping

Postage is free on every order within Australia, sent by Express Post. There is no minimum spend and no surcharge for distance.

That means the same free express delivery whether you are in Melbourne or in Perth, Darwin, Broome, Alice Springs, Cairns, Townsville, Hobart, or anywhere else across WA, the Northern Territory, regional South Australia, NSW, Queensland, Victoria, or Tasmania. We ship within Australia only and do not post internationally at this time.

Orders placed before 3 pm AEST, Monday to Friday, are posted the same day around 90% of the time. Anything after that goes out the next business day.

Australia Post delivers express to most Australian addresses within 1 to 3 business days, though remote areas may take longer. You will receive tracking details by email once your order is on its way.

Returns

We're confident you'll love our patches, but if you change your mind, we offer a no-questions-asked refund on any unopened, unused packets.

If the adhesive causes a skin reaction, I'll refund you, even if the pack has been opened. Your comfort matters more than the packet.

To request a return:

  1. Email us at hello@patchedup.com.au
  2. Include your order number and reason for return
  3. We'll guide you through the rest

📌 Important notes:

  • We can't accept returns for opened or used patches, for hygiene and quality reasons, unless the adhesive caused a skin reaction.
  • Return postage is at your cost, but you don't need to use Express Post. A regular stamped envelope is fine.
  • Refunds are issued promptly.