Privacy Policy
Patched Up is committed to protecting your privacy. This policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to patchedup.com.au and is written to align with the Australian Privacy Act 1988 and the Australian Privacy Principles.
What we collect
When you visit our site or make a purchase, we collect only what we need to run the store and support you:
- Your name, email address, and shipping address
- Your order details and purchase history
- Payment information, which is processed securely and is not stored by us
- Basic technical information such as your device, browser, and how you use the site, collected through analytics
How we use your information
- To process and deliver your orders
- To provide customer support and answer your questions
- To send order updates and, if you've opted in, occasional emails about new products, ideas, or discounts
- To understand how the site is used so we can improve it
- To protect the store from fraud and abuse
Who we share it with
We never sell your personal information, and we never share it with third parties for their own marketing.
We do share information with the trusted services that help us run the store, and only so they can perform their role:
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Shopify, which powers our store and processes payments securely. Your payment details are encrypted and are not stored by us.
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Australia Post, to deliver your order.
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Our email provider, to send order updates and, if you've subscribed, marketing emails.
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Judge.me, which manages product reviews if you choose to leave one.
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Google Analytics, which helps us understand how the site is used. This collects usage data in an aggregated form.
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Security and fraud-prevention tools, which help protect the store from bots and fraudulent orders.
Some of these providers may store or process data outside Australia. We only use reputable providers who apply appropriate protections.
Marketing emails
We may occasionally email you about your order, new products or ideas, or discounts. You can unsubscribe at any time using the link in any email, and we'll stop.
Cookies and analytics
Our site uses cookies and similar technologies to keep the store working, remember your cart, and measure how the site is used. You can control or disable cookies through your browser settings, though some parts of the site may not work as well if you do.
How we protect your information
We use Shopify's secure infrastructure, and payment details are encrypted. While no online service can promise perfect security, we take reasonable steps to protect the information we hold.
Your rights
Under the Australian Privacy Principles, you can:
- Ask what personal information we hold about you
- Ask us to correct it if it's wrong
- Ask us to delete it, where we're able to
- Unsubscribe from marketing at any time
To make any of these requests, just email us, and we'll help.
Contact
If you have questions about your data, or you'd like to access, correct, or delete your information, contact us at:
📩 hello@patchedup.com.au
If you're ever not satisfied with how we've handled a privacy matter, you can also contact the Office of the Australian Information Commissioner at oaic.gov.au.
